{"id":7510,"date":"2023-03-28T10:17:34","date_gmt":"2023-03-28T02:17:34","guid":{"rendered":"https:\/\/www.infinitypro.asia\/?page_id=7510"},"modified":"2023-03-28T10:18:37","modified_gmt":"2023-03-28T02:18:37","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.infinityprodisplay.com\/fr-ca\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7510\" class=\"elementor elementor-7510\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-7025cb3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"36880\" data-id=\"7025cb3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b69f628\" data-eae-slider=\"61275\" data-id=\"b69f628\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b70c67c elementor-widget elementor-widget-html\" data-id=\"b70c67c\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<html><head><style>\n  [data-custom-class='body'], [data-custom-class='body'] * {\n          background: transparent !important;\n        }\n[data-custom-class='title'], [data-custom-class='title'] * {\n          font-family: Arial !important;\nfont-size: 26px !important;\ncolor: #000000 !important;\n        }\n[data-custom-class='subtitle'], [data-custom-class='subtitle'] * {\n          font-family: Arial !important;\ncolor: #595959 !important;\nfont-size: 14px !important;\n        }\n[data-custom-class='heading_1'], [data-custom-class='heading_1'] * {\n          font-family: Arial !important;\nfont-size: 19px !important;\ncolor: #000000 !important;\n        }\n[data-custom-class='heading_2'], [data-custom-class='heading_2'] * {\n          font-family: Arial !important;\nfont-size: 17px !important;\ncolor: #000000 !important;\n        }\n[data-custom-class='body_text'], [data-custom-class='body_text'] * {\n          color: #595959 !important;\nfont-size: 14px !important;\nfont-family: Arial !important;\n        }\n[data-custom-class='link'], [data-custom-class='link'] * {\n          color: #3030F1 !important;\nfont-size: 14px !important;\nfont-family: Arial !important;\nword-break: break-word !important;\n        }\n<\/style>\n\n      <\/head><body><div data-custom-class=\"body\">\n      <div><div align=\"center\" class=\"MsoNormal\" style=\"text-align:center;line-height:115%;\"><a name=\"_2cipo4yr3w5d\"><\/a><div align=\"center\" class=\"MsoNormal\" style=\"text-align: left; line-height: 150%;\"><strong><span style=\"font-size: 26px;\"><span data-custom-class=\"title\">RETURN POLICY<\/span><\/span><\/strong><\/div><div align=\"center\" class=\"MsoNormal\" style=\"text-align: left; line-height: 150%;\"><br><\/div><div align=\"center\" class=\"MsoNormal\" style=\"text-align: left; line-height: 150%;\"><span style=\"font-size: 15px;\"><span style=\"color: rgb(89, 89, 89);\"><strong><span data-custom-class=\"subtitle\">Last updated <bdt class=\"question\">March 27, 2023<\/bdt><\/span><\/strong><\/span><\/span><\/div><div align=\"center\" class=\"MsoNormal\" style=\"text-align: left; line-height: 150%;\"><br><\/div><div align=\"center\" class=\"MsoNormal\" style=\"text-align: left; line-height: 150%;\"><span style=\"font-size: 15px;\"><br><a name=\"_2cipo4yr3w5d\"><\/a><\/span><\/div><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\"><bdt class=\"block-component\"><\/bdt>Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for <bdt class=\"block-container if\" data-type=\"if\" id=\"03b751bb-5eee-5230-df87-d0707fec3124\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"policy_type\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">an exchange only<\/bdt><\/bdt><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"policy_type\" data-type=\"statement\"><\/bdt><\/bdt>. Please see below for more information on our return policy.<\/bdt><\/span><\/div><\/div><div style=\"line-height: 1.5;\"><br><\/div><div><div class=\"MsoNormal\" data-custom-class=\"heading_1\" style=\"line-height: 115%;\"><a name=\"_iwimutmowezb\"><\/a><strong><span style=\"line-height: 115%; font-family: Arial; font-size: 19px;\">RETURNS<\/span><\/strong><\/div><\/div><div style=\"line-height: 1.5;\"><br><\/div><div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\">All returns must be postmarked within <bdt class=\"block-container question question-in-editor\" data-id=\"10b33c27-be1f-aeda-7ea3-7c1f52ee6130\" data-type=\"question\">seven (7)<\/bdt> days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.<\/span><\/div><\/div><div style=\"line-height: 1.5;\"><br><\/div><div><div class=\"MsoNormal\" data-custom-class=\"heading_1\" style=\"line-height: 1.5;\"><a name=\"_16t1v96tankw\"><\/a><strong><span style=\"line-height: 115%; font-family: Arial; font-size: 19px;\">RETURN PROCESS<\/span><\/strong><\/div><\/div><div style=\"line-height: 1.5;\"><br><\/div><div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\">To return an item, <bdt class=\"block-container if\" data-type=\"if\" id=\"51c4b423-789c-79e6-4161-743acb653a2d\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"authorization_option\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">please email customer service at <bdt class=\"block-container question question-in-editor\" data-id=\"0b78538e-7550-6c62-669a-d2eb2ed0eafb\" data-type=\"question\">inquiry-sg@ep-asia.com<\/bdt> to obtain a Return Merchandise <bdt class=\"block-component\"><\/bdt>Authorization<bdt class=\"statement-end-if-in-editor\"><\/bdt> (RMA) number. After receiving a RMA number,&nbsp;<\/bdt><\/bdt><bdt class=\"statement-end-if-in-editor\" data-type=\"close\"><\/bdt><\/bdt>place the item securely in its original packaging<bdt class=\"block-container if\" data-type=\"if\" id=\"903ce2af-7990-07ea-2615-36e36315d483\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"return_inlcude_option\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">&nbsp;and include your proof of purchase, then<\/bdt><\/bdt><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"return_inlcude_option\" data-type=\"statement\"><\/bdt><\/bdt> mail your return to the following address:<\/bdt><\/span><\/div><div class=\"MsoNormal\" style=\"line-height: 1.1;\"><span style=\"font-size: 15px;\"><span style=\"line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\"><br><\/span><\/span><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 115%;\"><span style=\"font-size: 15px;\"><span style=\"line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\"><bdt class=\"block-container question question-in-editor\" data-id=\"49265208-ebd3-4d63-5ecb-9fcda064a7d5\" data-type=\"question\">InfinityPro Asia (Singapore) Pte. Ltd.<\/bdt><br><\/span><\/span><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px;\"><span style=\"line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\">Attn: Returns<\/span><\/span><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px;\"><span style=\"line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\"><bdt class=\"block-container if\" data-type=\"if\" id=\"2e485380-f516-a019-540b-f82bd718b0df\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"authorization_option\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">RMA #<\/bdt><\/bdt><bdt class=\"statement-end-if-in-editor\" data-type=\"close\"><\/bdt><\/bdt><\/span><\/span><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px;\"><span style=\"color: rgb(89, 89, 89);\"><bdt class=\"block-container question question-in-editor\" data-id=\"22673e85-8c82-1948-b0e9-b16dd7c6f007\" data-type=\"question\">2 Sims Close,<\/bdt><\/span><\/span><bdt class=\"block-component\"><\/bdt><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><bdt class=\"question\">#05-07, Gemini @ Sims,<\/bdt><bdt class=\"statement-end-if-in-editor\"><\/bdt><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px;\"><span style=\"line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\"><bdt class=\"block-container question question-in-editor\" data-id=\"765d45c0-0386-b367-b58a-832b154c7ee8\" data-type=\"question\">Singapore<\/bdt>, <bdt class=\"block-component\"><\/bdt> <bdt class=\"block-container question question-in-editor\" data-id=\"85b0476b-4b2d-4b3d-060f-fc67c287cbe7\" data-type=\"question\">387198<\/bdt><bdt class=\"block-component\"><\/bdt><bdt class=\"block-component\"><\/bdt><\/span><\/span><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px;\"><span style=\"line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\"><bdt class=\"question\">Singapore<\/bdt><bdt class=\"statement-end-if-in-editor\"><\/bdt><bdt class=\"statement-end-if-in-editor\"><\/bdt><\/span><\/span><\/div><\/div><div style=\"line-height: 1.1;\"><br><\/div><div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\"><bdt class=\"block-container if\" data-type=\"if\" id=\"b7518b5d-84c0-c06e-ad97-c7421eb67b0b\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"shipping_fee_option\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.&nbsp;<\/bdt><\/bdt><bdt class=\"statement-end-if-in-editor\" data-type=\"close\"><\/bdt><\/bdt><bdt class=\"block-container if\" data-type=\"if\" id=\"d3f0beb2-1468-a072-da09-6936c6e877e2\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"shipping_fee_option\" data-type=\"statement\"><\/bdt><\/bdt><bdt class=\"block-container if\" data-type=\"if\" id=\"48a0f62a-d42f-f443-061d-cbbf93b49154\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"shipping_fee_option\" data-type=\"statement\"><\/bdt><\/bdt><bdt class=\"block-container if\" data-type=\"if\" id=\"ac6ab4e0-da32-a003-8324-04d8b43cb50c\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"shipping_fee_option\" data-type=\"statement\"><\/bdt><\/bdt><\/bdt><\/bdt><\/bdt><\/span><\/div><div class=\"MsoNormal\" style=\"line-height: 1.5;\"><br><\/div><div class=\"MsoNormal\" data-custom-class=\"heading_1\" style=\"line-height: 1.5;\"><a name=\"_qxq7t4ufn5pr\"><\/a><strong><span style=\"line-height: 115%; font-family: Arial; font-size: 19px;\">REFUNDS<\/span><\/strong><\/div><div class=\"MsoNormal\" style=\"line-height: 115%;\"><a name=\"_kcap2nw8xg2p\"><\/a><\/div><div class=\"MsoNormal\" style=\"line-height: 1.5;\"><br><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\">After receiving your return and inspecting the condition of your item, we will process your <bdt class=\"block-container if\" data-type=\"if\" id=\"4c11860e-4346-687b-5cb3-3727f319e194\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"policy_type\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">exchange<\/bdt><\/bdt><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"null\" data-type=\"statement\"><\/bdt><\/bdt>. Please allow at least <bdt class=\"block-container question question-in-editor\" data-id=\"ab10b1ab-f4a1-256f-29ae-65257d891371\" data-type=\"question\">seven (7)<\/bdt> days from the receipt of your item to process your <bdt class=\"block-container if\" data-type=\"if\" id=\"4c11860e-4346-687b-5cb3-3727f319e194\" style=\"font-size: 14.6667px;\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"policy_type\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">exchange<\/bdt><\/bdt><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"null\" data-type=\"statement\"><\/bdt><\/bdt>.<bdt class=\"block-container if\" data-type=\"if\" id=\"16f989a0-873e-9d7c-70f2-1c4b9cc7ecc4\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"policy_type\" data-type=\"statement\"><\/bdt><\/bdt><bdt class=\"block-container if\" data-type=\"if\" id=\"b49c01dc-6b19-275b-5996-06e6aeaaf917\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"customer_notification_option\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">&nbsp;We will notify you by email when your return has been processed.<\/bdt><\/bdt><\/bdt><bdt class=\"block-container if\" data-type=\"if\" id=\"b49c01dc-6b19-275b-5996-06e6aeaaf917\"><bdt class=\"statement-end-if-in-editor\" data-type=\"close\"><\/bdt><\/bdt><\/bdt><\/bdt><\/bdt><\/span><\/div><div class=\"MsoNormal\" style=\"line-height: 115%;\"><a name=\"_gjdgxs\"><\/a><\/div><div class=\"MsoNormal\" style=\"line-height: 1.5;\"><br><\/div><div class=\"MsoNormal\" data-custom-class=\"heading_1\" style=\"line-height: 1.5;\"><a name=\"_33ujiidflcnn\"><\/a><strong><span style=\"line-height: 115%; font-family: Arial; font-size: 19px;\">EXCEPTIONS<\/span><\/strong><span style=\"font-size: 15px;\"><bdt class=\"block-component\"><\/bdt><bdt class=\"block-component\"><\/bdt><\/span><\/div><div data-custom-class=\"body_text\" data-empty=\"true\" style=\"line-height: 1.1;\"><span style=\"color: rgb(89, 89, 89);\"><span style=\"font-size: 15px;\"><br><\/span><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"color: rgb(89, 89, 89);\"><span style=\"font-size: 15px;\">For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.<\/span><\/span><\/div><div data-custom-class=\"body_text\" data-empty=\"true\" style=\"line-height: 1.5;\"><span style=\"color: rgb(89, 89, 89);\"><span style=\"font-size: 15px;\"><bdt class=\"block-component\"><\/bdt><\/span><\/span><\/div><div data-custom-class=\"body_text\" data-empty=\"true\" style=\"line-height: 1.1;\"><br><\/div><div data-custom-class=\"body_text\" data-empty=\"true\" style=\"line-height: 1.5;\"><span style=\"color: rgb(89, 89, 89);\"><span style=\"font-size: 15px;\"><strong>Please Note<\/strong><\/span><\/span><\/div><div data-custom-class=\"body_text\" data-empty=\"true\" style=\"line-height: 1.5;\"><span style=\"color: rgb(89, 89, 89);\"><span style=\"font-size: 15px;\"><bdt class=\"statement-end-if-in-editor\"><\/bdt><\/span><\/span><span style=\"font-size: 15px;\"><bdt class=\"block-component\"><span style=\"color: rgb(89, 89, 89);\"><\/span><\/bdt><\/span><span style=\"color: rgb(89, 89, 89);\"><span style=\"font-size: 15px;\"><bdt class=\"block-component\"><\/bdt><bdt class=\"block-component\"><\/bdt><bdt class=\"forloop-component\"><\/bdt><\/span><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\"><strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-size: 13px; color: rgb(89, 89, 89);\">&nbsp; &nbsp; &nbsp;<strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);\"><span style=\"color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important;\">\u25cf&nbsp;<\/span><\/strong>&nbsp; &nbsp;&nbsp;<\/span><\/strong><bdt class=\"question\">You have 7 calendar days to return an item from the date you received it.<\/bdt><bdt class=\"forloop-component\"><\/bdt><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\"><strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-size: 13px; color: rgb(89, 89, 89);\">&nbsp; &nbsp; &nbsp;<strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);\"><span style=\"color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important;\">\u25cf&nbsp;<\/span><\/strong>&nbsp; &nbsp;&nbsp;<\/span><\/strong><bdt class=\"question\">Products can be returned only in the country in which they were originally purchased.<\/bdt><bdt class=\"forloop-component\"><\/bdt><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\"><strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-size: 13px; color: rgb(89, 89, 89);\">&nbsp; &nbsp; &nbsp;<strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);\"><span style=\"color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important;\">\u25cf&nbsp;<\/span><\/strong>&nbsp; &nbsp;&nbsp;<\/span><\/strong><bdt class=\"question\">InfinityPro may refuse the return or exchange.<\/bdt><bdt class=\"forloop-component\"><\/bdt><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\"><strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-size: 13px; color: rgb(89, 89, 89);\">&nbsp; &nbsp; &nbsp;<strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);\"><span style=\"color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important;\">\u25cf&nbsp;<\/span><\/strong>&nbsp; &nbsp;&nbsp;<\/span><\/strong><bdt class=\"question\">Only items that have been purchased directly from InfinityPro, either online or in-person through InfinityPro salesmen, can be returned to InfinityPro.<\/bdt><bdt class=\"forloop-component\"><\/bdt><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\"><strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-size: 13px; color: rgb(89, 89, 89);\">&nbsp; &nbsp; &nbsp;<strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);\"><span style=\"color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important;\">\u25cf&nbsp;<\/span><\/strong>&nbsp; &nbsp;&nbsp;<\/span><\/strong><bdt class=\"question\">InfinityPro products purchased through distributors\/resellers must be returned in accordance with their respective returns and refunds policy.<\/bdt><bdt class=\"forloop-component\"><\/bdt><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\"><strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-size: 13px; color: rgb(89, 89, 89);\">&nbsp; &nbsp; &nbsp;<strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);\"><span style=\"color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important;\">\u25cf&nbsp;<\/span><\/strong>&nbsp; &nbsp;&nbsp;<\/span><\/strong><bdt class=\"question\">All products must be returned in the original packaging with all original items in the box.<\/bdt><bdt class=\"forloop-component\"><\/bdt><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\"><strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-size: 13px; color: rgb(89, 89, 89);\">&nbsp; &nbsp; &nbsp;<strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);\"><span style=\"color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important;\">\u25cf&nbsp;<\/span><\/strong>&nbsp; &nbsp;&nbsp;<\/span><\/strong><bdt class=\"question\">Products that arrived damaged must be reported to us within 3 business days to qualify for return or exchange.<\/bdt><bdt class=\"forloop-component\"><\/bdt><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\"><strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-size: 13px; color: rgb(89, 89, 89);\">&nbsp; &nbsp; &nbsp;<strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);\"><span style=\"color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important;\">\u25cf&nbsp;<\/span><\/strong>&nbsp; &nbsp;&nbsp;<\/span><\/strong><bdt class=\"question\">The following products are not eligible for return: electronic software downloads, subscriptions.<\/bdt><bdt class=\"forloop-component\"><\/bdt><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\"><strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-size: 13px; color: rgb(89, 89, 89);\">&nbsp; &nbsp; &nbsp;<strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);\"><span style=\"color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important;\">\u25cf&nbsp;<\/span><\/strong>&nbsp; &nbsp;&nbsp;<\/span><\/strong><bdt class=\"question\">Please note shipping costs are non-refundable and a restocking fee will be charged if there is physical damage not caused by InfinityPro or the shipping carrier. <\/bdt><bdt class=\"forloop-component\"><\/bdt><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\"><strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-size: 13px; color: rgb(89, 89, 89);\">&nbsp; &nbsp; &nbsp;<strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);\"><span style=\"color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important;\">\u25cf&nbsp;<\/span><\/strong>&nbsp; &nbsp;&nbsp;<\/span><\/strong><bdt class=\"question\">Any additional damage or missing items will result in an additional charge.<\/bdt><bdt class=\"forloop-component\"><\/bdt><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\"><strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-size: 13px; color: rgb(89, 89, 89);\">&nbsp; &nbsp; &nbsp;<strong style=\"font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);\"><span style=\"color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important;\">\u25cf&nbsp;<\/span><\/strong>&nbsp; &nbsp;&nbsp;<\/span><\/strong><bdt class=\"question\">Customers may exchange items they wish to return, but they cannot get a monetary refund.<\/bdt><bdt class=\"forloop-component\"><\/bdt><bdt class=\"statement-end-if-in-editor\"><\/bdt><\/span><\/div><div style=\"line-height: 1.5;\"><br><\/div><div data-custom-class=\"heading_1\" style=\"line-height: 1.5;\"><span style=\"font-size: 19px; color: rgb(0, 0, 0);\"><strong>QUESTIONS<\/strong><\/span><\/div><div style=\"line-height: 1.5;\"><br><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\">If you have any questions concerning our return policy, please contact us at:<\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.1;\"><br><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px;\"><bdt class=\"block-component\"><\/bdt><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px;\"><bdt class=\"question\"><span style=\"color: rgb(89, 89, 89);\">+65 6294 6505<\/span><\/bdt><span style=\"color: rgb(89, 89, 89);\"><bdt class=\"statement-end-if-in-editor\"><\/bdt><\/span><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\"><bdt class=\"question\">inquiry-sg@ep-asia.com<\/bdt><\/span><\/div><style>\n      ul {\n        list-style-type: square;\n      }\n      ul > li > ul {\n        list-style-type: circle;\n      }\n      ul > li > ul > li > ul {\n        list-style-type: square;\n      }\n      ol li {\n        font-family: Arial ;\n      }\n    <\/style>\n      <\/div><\/div><\/body><\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RETURN POLICYLast updated March 27, 2023 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.RETURNSAll returns must be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7510","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return Policy - InfinityPro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.infinityprodisplay.com\/fr-ca\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy\" \/>\n<meta property=\"og:description\" content=\"RETURN POLICYLast updated March 27, 2023 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. 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